Smile: The Training Guide

Smile: The Training Guide (PDF) is for businesses, including nonprofits, schools and colleges with DECA, school-to-work, school stores, and more. Just $19.95. At only eight effective pages, it’s quick and easy to use, just like the book. Complete with exercises.

This training guide will help you and your employees apply the techniques in Smile to quickly improve customer service and increase sales.

Use the following exercises during meetings, one-on-one training, in role playing, and in informal staff sessions to give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor. Each employee should have their own copy of Smile for reference.

CONTENTS

EXERCISE 1: Customer Service and Sales Checkup. 1

WORKSHEET FOR EXERCISE 1:

Customer Service and Sales Checkup. 2

EXERCISE 2: Role Play. 3

Where to Find in the Book. 4

WORKSHEET FOR EXERCISE 2: Role Play. 5

EXERCISE 3: Make it Real. 6

EXERCISE 4: Be a Mystery Shopper. 6

EXERCISE 5: Make It Stick. 6

EXERCISE 6: Book Discussion. 7